If you noticed a change to this month's Verizon phone bill you are not alone. Verizon says a software glitch is to blame for several Midwest customers seeing an extra charge to their bill. "When we first saw it, we thought there is no way this could be right because how could something silly like this happen? That is exactly what it was, people's bills were exactly off by that amount. It was pointed out to us by a few of our customers that the March Verizon Wireless bill was, basically, it was a software error," says Verizon Wireless Assistant Manager Mark Moesner. He says the state tax customers pay was accidentally billed twice. "So, basically it's the the Indiana state tax. Lets just say, for example, your tax for the month was six dollars and twenty-eight cents, it's just literally being hit twice. Your being billed at twelve dollars and fifty-six cents, instead of six dollars and twenty-eight cents," explains Moesner. The glitch occurred in Midwest states like Ohio, Illinois, and Indiana. It didn't take long for customers to notice. "Certainly in today's age you can't be too careful. I certainly applaud the people who caught the issue, and certainly I want to thank the people who brought it to our attention here locally. This is the first time. But, you know, first time for everything. Accidents do happen. Mistakes do happen." The company guarantees this is a mistake that will be fixed. "It's an issue that has already been identified and has been fixed. They will see that credit on their next bill or two.
Verizon plans to apply an auto-credit directly to customer's accounts to make up for the exact amount they were overcharged.