Board members say the rate hike was adequately communicated ahead of time through bill statements, letters, and news paper ads. But many customers say they were left in the dark -- and didn't know about the increase until it appeared on their bills.
"When we held the meeting on the rate hike -- only three people were here -- besides the board members," says Jim Sheckell, Vice President of Yankeetown Water Authority.
Deeadra Cook, a customer, says she wasn't aware of the increase until she received several bills upwards of $100. She says her previous bills were around $30. "This is more than a 46-percent increase," says Cook.
Yankeetown water is member-owned. Tuesday members motioned to sell Yankeetown water to a bigger company -- with hope the decision will ultimately lighten the load on rate payer's bills. The board members will come back to the members with bids and estimated rates in 90 days.